Frequently Asked Questions
Everything you need to know about your HRH Collection order.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. During high-volume collection launches, please allow up to 7-10 business days for tracking information to update.
What is your return policy?
Due to the exclusive nature of our pieces, all sales are final. We do not offer refunds or exchanges unless an item arrives damaged or defective.
Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred by their local government.
How should I care for my jewelry?
To maintain the longevity of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and clean with a soft microfiber cloth.
Can I modify or cancel my order after it is placed?
Once an order is submitted, it is immediately sent to our fulfillment queue. Therefore, we are unable to modify contents or cancel orders after they have been confirmed.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.